Case Study

Holden Forest & Gardens


Holden Forests & Gardens connects people with the wonder, beauty, and value of trees and plants, to inspire action for healthy communities. As the 12th largest public garden in the country, Holden Forests & Gardens has close to 17,000 member households and an annual attendance of over 350,000, providing inspirational and educational visitor experiences.

"Conversion from implementation to maintenance and support was so seamless we didn’t even see it."

Holly Hughes

Business Applications Manager

The challenge

After using Altru for years, limitations of the software caused hold ups that were severely impacting company productivity. Important processes that Altru didn’t address, forced Holden to find and utilize workarounds that didn’t serve all departments, causing complications in system processes.

The ensuing mess caused Holden to rework physical processes. However, they discovered that there were still multiple challenges that weren’t well solved by Altru themselves, making system changes difficult.

The solution

Web forms, calendars, and email modules were implemented into Holden almost immediately as they addressed several of the unsolved issues. Combining multiple websites into one unified brand became the ultimate strategy for Holden.

Seamlessly blending two brands into one drastically improved the overall user experience. Fewer calls from members of Holden Forest & Gardens have saved the team countless hours.

Holly Hughs, the Business Applications Manager of
Holden Forest & Gardens has expressed, “I expected Social Good to make little tweaks that would be beneficial; however, the extent they were able to make it look seamless was mind-blowing to me.” Aside from the modules that were implemented, she conveyed that the customer service was “very responsive.” 

“Social Good had solutions that were available as well as affordable and they were really able to tailor the software to our specific needs.”